Privacy Policy

At Jen Hayes Creations, Inc. (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use jenhayescreations.com (the “Site/Website”) so that you can make informed decisions when using our service.

Information That We Collect

• Information You Submit Voluntarily
  • Newsletter. We collect personally identifiable information, including your email address, when you voluntarily opt into our free newsletter, which contains crochet patterns, blog updates, exclusive content, promotions, and offers available only to subscribers. Having your email is a privilege we take very seriously. You can use the Unsubscribe link at the bottom of each email you receive from us if, at any point, you would like to opt out of email notifications, or contact us directly at JenHayesCreations@gmail.com for assistance.
    • Flodesk.  We use Flodesk as our marketing automation platform. This means that when you submit your email information using the Website’s newsletter submit button, your information will be transferred to Flodesk for processing in accordance with their Terms of Service and Privacy Policy. If you cannot agree to their Privacy Policy and Terms, please do not sign up for the newsletter.
  • Comments and Forms. When you leave a public comment on the blog or submit a contact form to ask a question, make a request, etc., we will receive your name and/or email.
• Internet/Network-Activity. Information is automatically collected about you and the device with which you access the Website. This may include IP address, browser type, OS, pages visited, referral URLs, dates/time spent, search queries, and links clicked.
• Third-Party Data. We may receive information about you from other sources. For example, if you use a third-party software through the site, they may transfer information to us for fulfillment. Parties such as advertising networks (Raptive), email marketing (Flodesk), analytic providers (Google Analytics), or product delivery (PayPal, Etsy, Ravelry, and Amigurumi.com).
  • Cookies and Tracking Technologies. We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website. Cookies, analytics, and advertising technologies are used to improve functionality and deliver personalized content.
    • Cookies may be placed by third-party services, including: Raptive, Google Analytics, Meta/Facebook Ads, Pinterest Ads, Flodesk (email marketing)
    • You can disable cookies through your browser settings or opt out of personalized ads through AdChoices.
  • To learn more about how Google utilizes cookies and other technologies, and how to manage them in your web browser, you can visit Google’s Privacy Policy here: https://policies.google.com/technologies/ads

Third-Party Vendors and Data Processors

We work with trusted third-party service providers (“Data Processors”) who help us operate the Site and deliver our services. These may include ad networks, analytics platforms, payment processors, and email services.

We require all vendors to comply with applicable privacy and data protection laws—including the Electronic Communications Privacy Act (ECPA), the California Consumer Privacy Act (CCPA), and similar U.S. statutes—and to limit their data use solely to the purposes contracted.

Examples of vendors we may use include:

Vendor	Purpose	Policy Link
Amigurumi.com	Product Fulfillment (Pattern Sales)	https://www.amigurumi.com/privacy/
Etsy	Product Fulfillment (Pattern Sales)	https://www.etsy.com/legal?ref=ftr
Flodesk	Email Marketing	https://flodesk.com/legal/privacy-policy
Google Analytics	Web Analytics	https://policies.google.com/privacy
Love Crafts	Product Fulfillment (Pattern Sales)	https://www.lovecrafts.com/en-us/c/legal/privacy-policy
Meta (Facebook/Instagram)	Remarketing	https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
Pinterest	Remarketing	https://policy.pinterest.com/en/privacy-policy
Raptive	Advertising	https://raptive.com/privacy-policy/
Ravelry	Product Fulfillment (Pattern Sales)	https://www.ravelry.com/about/privacy

Children’s Privacy

• We do not knowingly collect or solicit personal information from persons under the age of 16. If you are under the age of 16, please do not attempt to send any form of information about yourself, including your name, address, telephone number, email address, or any other form of personally identifiable information. If a parent or guardian believes that the website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at jenhayescreations@gmail.com, and we will promptly remove such information from our records.

Sensitive Personal Information

At no time should you submit sensitive personal information to the Website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

How Your Information May Be Used

• To operate, maintain, and optimize the Website
• To send you requested promotional information, such as newsletters (each of which will include an unsubscribe option to opt out of future mailings)
• To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts
• To fulfill orders, subscriptions, and services
• To respond to your comments or inquiries and provide user support
• To improve content and products
• To personalize the user experience
• To market products through display or affiliate advertisements
• To market to you on third-party platforms (such as Facebook and Instagram)
• To protect, prevent, investigate, and deter unauthorized or illegal activity
• For legal compliance and enforcement of rights
  • Distribution of Information. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
• For Analytics
  • The Website uses Google Analytics, a third-party analytics tool, to help measure traffic and usage trends, which in turn allows us the ability to improve the Website for our users. Google Analytics collects information sent by your browser as part of a web page request. It collects information such as how often you visit the site and what pages you visit when you do so, your browser add-ons, and other information that can assist us in improving our service to you. Google Analytics collects only the IP address assigned to your device when you visit, rather than your name or any other identifiable information. We collect and use this analytic information from collections of other users, so it cannot reasonably be manipulated to identify any particular individual user. To opt out of being tracked by Google Analytics across all websites, you can visit: http://tools.google.com/dlpage/gaoptout. Find the Google Analytics privacy policy here: http:///policies.google.com/privacy
• To track and measure advertising on the Website
  • Advertising. CMI Marketing, Inc., d/b/a Raptive (“Raptive”) is a service provider of this Site for the purposes of placing advertising on the Site, and Raptive will collect and use certain data for advertising purposes. To learn more about Raptive’s data usage, click here: https://raptive.com/creator-advertising-privacy-statement

Sharing and Disclosure of Information

We may share information with:

• Service providers: Raptive, PayPal, email platforms, and fulfillment providers
• Legal authorities: When required by law or to protect rights
• Business partners: In connection with mergers, acquisitions, or asset transfers

• Other Websites and Services. Users may find advertising or other content on the Website that links to the sites and services of partners, suppliers, advertisers, sponsors, licensors, fulfillment providers, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from JenHayesCreations.com. In addition, these sites or services, including their content and links, may constantly change. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to JenHayesCreations.com, is subject to that website’s own terms and policies.
• We are not responsible for the republishing of content found on JenHayesCreations.com on other blogs, websites, or media without our permission. (See the Copyright and Use Policy if you have questions about how our content can be shared and utilized, and please contact us if you have any further questions.)

No Interception of Private Communications

• We do not intentionally intercept, record, monitor, or access the content of private communications (such as emails, messages, or chats).
• Any data collected by this Site or our service providers is limited to technical or behavioral data—such as IP address, device type, browser, and interactions with our web pages—and is not the substance of any private communication.
• All collection is done through automated, consent-based technologies (such as cookies or pixels) and does not involve “wiretapping” or interception under the Electronic Communications Privacy Act (ECPA).

Data Retention

We retain personal information only as long as necessary to fulfill purposes, comply with law, resolve disputes, or enforce agreements. Afterward, the information is securely deleted or anonymized.

Rights Related to Your Personal Information

• Access– You may access the personal information we have about you by submitting a request to jenhayescreations@gmail.com.
• Amend– You may contact us at jenhayescreations@gmail.com to amend or update your personal information.
• Forget– In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to jenhayescreations@gmail.com.
• Opt-out– You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at jenhayescreations@gmail.com to be removed from our mailing list.
• Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

Visitor’s GDPR Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation (the “GDPR”). Those rights include the following:

• We will retain any information you choose to provide to us until one of the following happens: (a) you ask us to delete the information, (b) we decide to cease using our existing data providers, or (c) we decide that the value in retaining the data is outweighed by the costs of retaining it.
• You have the right to request access to your data that we store and the rights to either rectify or erase your personal data.
• You have the right to seek restrictions on the processing of your data.
• You have the right to object to the processing of your data and the right to the portability of your data.
• To the extent that you provided consent to our processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
• You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the GDPR.
• We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

California Residents’ Rights

California residents have rights under the CCPA (California Consumer Privacy Act) and CPRA (California Privacy Rights Act) to control their personal information on a website. These rights include knowing what data is collected, requesting its deletion or correction, opting out of its sale or sharing for targeted advertising, and receiving equal treatment regardless of exercising these rights. 

Accepting This Privacy Policy

By using this site, you are agreeing to the terms outlined in this privacy policy.  If you do not agree to these terms, please do not use this site.

Questions Regarding This Privacy Statement

If you have any questions or comments regarding this Privacy Statement, please send us an email at jenhayescreations@gmail.com.

This privacy policy is subject to change without notice and was last reviewed and updated on October 17, 2025. If you have any questions or comments, feel free to contact me directly at jenhayescreations@gmail.com

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Terms of Service

Binding Arbitration (“Arbitration Agreement”)

a. Applicability of Arbitration Agreement. You agree that any dispute or claim against us, or our vendors or service providers(collectively, “We” or “Us”), related in any way to your access or use of this website, to these Terms, or to any aspect of your relationship with Us, will be resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (2) you or We may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). You agree that you must commence any arbitration or other claim within one (1) year after the dispute arises; otherwise, the claim is permanently barred, which means that you will no longer have the right to assert a claim regarding the dispute. This Arbitration Agreement will apply, without limitation, to all claims that arose or were asserted before the effective date of these Terms or any prior version of this Arbitration Agreement.

You agree in advance that you will not participate in or seek to recover monetary or other relief in any lawsuit filed against Us, alleging class, collective, and/or representative claims on your behalf. Instead, by agreeing to arbitration, you may bring your claims against any of Us in an individual arbitration proceeding (except for any Batch Arbitration, as described below). If successful on such claims, you could be awarded money or other relief by an arbitrator. You acknowledge that you have been advised that you may consult with an attorney in deciding whether to accept these Terms, including this Arbitration Agreement.

The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.

b. Process. To begin a claim, you must first send a letter describing your claim in detail, including your name and contact information, your legal claim, the specific facts giving rise to your claim (including the date(s) and amount(s) of any relevant transaction or interaction with us), and the requested relief, to 224 N 2300 E Layton, UT 84040. You and We agree to attempt in good faith to negotiate an informal resolution of your claim. If a resolution is not reached within thirty (30) days, you may commence an arbitration action as set forth herein. The arbitration will be conducted by JAMS, an established alternative dispute resolution provider. Disputes involving claims and counterclaims under $250,000, not inclusive of attorneys’ fees and interest, will be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other claims will be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com or by calling JAMS at 800-352-5267. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. You may choose to have the arbitration conducted remotely, based on written submissions, or in person at a mutually agreed location. We will be entitled to make an offer of judgment in the arbitration proceeding. If the offer of judgment is not accepted, and the award is not more favorable than the unaccepted offer, you will be solely responsible for all costs incurred by Us after the offer of judgment is made to the extent permitted by applicable law. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

c. Fees. If the arbitrator finds that you cannot afford to pay JAMS’s filing, administrative, hearing, and/or other fees, and you cannot obtain a waiver from JAMS, we will pay them for you. If the arbitrator determines the claims are frivolous, you agree to pay Us our attorneys’ fees and costs in the arbitration, to the extent permitted by applicable law.

d. Authority of Arbitrator. The arbitrator, and not any federal, state, or local court or agency, will have exclusive authority to resolve any dispute related to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including, but not limited to, any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and Us. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator will have the authority to grant motions dispositive of all or part of any claim. The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and these Terms (including the Arbitration Agreement). The arbitrator will issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and Us.

e. Waiver of Jury Trial. You and We hereby waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury. You and We are instead electing that all claims and disputes will be resolved by arbitration under this Arbitration Agreement, except as specified in Section (a) above. An arbitrator can award on an individual basis the same damages and relief as a court and must follow this Agreement as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

f. Waiver of Class or Consolidated Actions. Except with respect to Batch Arbitration (as defined below), all claims and disputes within the scope of this Arbitration Agreement must be arbitrated on an individual basis and not on a class basis, only individual relief is available, and claims of more than one customer or user cannot be arbitrated or consolidated with those of any other customer or user. In the event that this subparagraph is deemed invalid or unenforceable, neither you nor We are entitled to arbitration, and instead claims and disputes will be resolved in a court as set forth in these Terms.

g. Batch Arbitration. You and We agree that, in the event that there are fifty (50) or more individual requests for arbitration of a similar nature filed against Us within an approximately (30) thirty-day period (or otherwise in close proximity) regardless of the state(s) in which such claims are filed, JAMS will administer all such similarly situated arbitration demands on a collective basis as a single, consolidated arbitration (subject to a single set of fees, proceeding schedule, and, if required, hearing) before a single arbitrator in accordance with the requirements outlined elsewhere in this section, provided that – in the event that the arbitrator deems it impracticable or inequitable to administer all such claims collectively in a single arbitration – (s)he may group demands for arbitration into groups of not fewer than twenty (20) matters, plus a remainder group as needed (or as otherwise deemed by the arbitrator to be practicable, equitable, and in best keeping with the spirit of this provision) and arbitrate each group of matters as a single, consolidated arbitration (either structure a “Batch Arbitration”). You and We agree (1) to work with JAMS in good faith to facilitate the resolution of disputes on a Batch Arbitration basis and (2) that requests for arbitration are of a “similar nature” if they arise out of the same event, agreement, or factual scenario and raise the same or similar legal issues and seek the same or similar relief. Disagreements over the applicability of this Batch Arbitration process will be settled in a single, consolidated arbitration proceeding that includes all affected parties and is resolved by a single arbitrator, subject to the requirements of this section. This Batch Arbitration provision shall in no way be interpreted as authorizing a class or collective arbitration or action of any kind, or any suit or arbitration involving joint or consolidated claims, under any circumstances other than those expressly set forth in this section.

h. Severability. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts will be of no force and effect and will be severed, and the remainder of the Arbitration Agreement will continue in full force and effect.

i. Survival. This Arbitration Agreement will survive the termination of your relationship with Us.

j. Modification. Notwithstanding any provision in these Terms to the contrary, We agree that if We make any future material change to this Arbitration Agreement, it will not apply to any individual claim(s) for which that you had already provided notice to Us.

Consent to Data Collection.  These Terms of Service incorporate our Privacy Policy [https://www.jenhayescreations.com/privacy-policy/], which discloses how we, our vendors, and our service providers collect and use data when you use the Site and/or mobile applications.  You hereby consent to the collection and use of data by us, our vendors, and our service providers as described in the Privacy Policy (including any links to other policies therein).  You can revoke this consent at any time by following the opt-out instructions in the Privacy Policy or clicking the provided links on the Site.  

Limitations on Liability. YOU UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE, OR OUR VENDORS OR SERVICE PROVIDERS (COLLECTIVELY, “WE” OR “US”), SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE.  IN NO EVENT SHALL THE AGGREGATE LIABILITY OF ANY OF US EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID OR PAYABLE TO RAPTIVE BY YOU FOR THE WEBSITE DURING THE SIX-MONTH PERIOD PRIOR TO THE ACT, OMISSION, OR OCCURRENCE GIVING RISE TO SUCH LIABILITY; OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT, OR OTHERWISE, AND WHETHER OR NOT THE PARTIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE. 

These Terms of Service are subject to change without notice and was last reviewed and updated on October 17, 2025. If you have any questions or comments, feel free to contact me directly at jenhayescreations@gmail.com